Payment or balance question
Include your name, rental address and the specific payment or charge you are asking about.
Email the office →Resident resources
Clear answers for the place you call home.
Paying rent, reporting a repair or planning a move should not require guesswork. Use the guidance below, and contact the office when your question needs a person.
Current resident?For the fastest response, include your property address, best callback number and enough detail for us to understand what you need.
Start here
The right path for the right request.
Using the correct channel helps us document the issue, route it properly and respond with the information needed.
Routine maintenance request
Describe the problem, where it is located, when it began and any troubleshooting already attempted.
Submit maintenance request →Immediate risk or active damage
Take reasonable steps to stay safe and limit damage, then contact the appropriate emergency service and our office.
Call 208-418-2828 →Move-out documents
Download the actual forms.
Print the guide and checklist while planning. Submit the completed Notice to Vacate using the delivery method required by your lease.
Resident Move-Out Guide
Notice, utilities, keys, possession, inspections and deposit accounting.
Download the guide →Cleaning Checklist
Room-by-room tasks that can reduce professional cleaning time and cost.
Download the checklist →Notice to Vacate
Submit online for a server timestamp and confirmation receipt, or download the printable PDF.
Submit online →Download PDF →
Maintenance requests
Tell us what is happening—not just what is broken.
Good details help us determine urgency, choose the right vendor and avoid an unnecessary second visit.
Include the locationProperty address, room and the exact fixture, appliance or area involved.
Describe what you seeLeaks, sounds, odors, error messages, visible damage and whether the issue is getting worse.
Explain the timingWhen it started, whether it is constant or intermittent and what happened immediately beforehand.
Add access informationBest contact number, availability and whether pets or other access considerations are present.
Use photos when helpfulClear photos or a short video can help us understand the condition before dispatching a vendor.
Urgent or routine?
Some problems cannot wait. Others need proper scheduling.
If anyone is in immediate danger, call 911. For a suspected gas leak, leave the area and contact the gas utility or emergency services before contacting property management.
Active threats to safety or property
Active flooding that cannot be stopped, fire or smoke, suspected gas leak, major electrical hazard, no secure entry, or a condition that creates an immediate habitability concern.
Issues that can be scheduled
Dripping faucets, minor appliance problems, a single noncritical outlet, cosmetic damage, screens, cabinet hardware or other conditions that are stable and not actively causing damage.
Check the simple things
Confirm switches and breakers, replace accessible batteries where appropriate, check thermostat settings and note any error code. Never take apart equipment or attempt unsafe repairs.
Watch for follow-up
Keep your phone and email available. We may need more information, permission to enter or help coordinating an appointment with a vendor.
During your tenancy
Keep the record clear.
Written communication protects residents and owners by documenting what was reported, what was agreed and what happened next.
Rent and notices
Follow the payment method and due dates in your lease. Contact the office promptly if you believe a payment or charge was recorded incorrectly.
Changes to the household
Ask before adding occupants, animals or making other changes that require written approval under the lease.
Property condition
Report leaks, moisture, safety concerns and developing damage promptly instead of waiting for the condition to worsen.
Written requests
Submit notices, requests and permission questions in writing so the answer and any conditions are documented.
Move-out planning
Review the lease, provide proper written notice and request current move-out instructions before cleaning or surrendering possession.
Resident questions
Common questions, straightforward answers.
How should I submit a maintenance request?
Use the designated resident process once provided for your property. Until portal access is active, contact the office and include your address, phone number, a detailed description, timing, access information and photos when useful.
Can I make repairs myself and deduct the cost?
Do not authorize work, alter the property or deduct expenses without written approval. Contact the office first unless immediate action is reasonably necessary to protect people from danger.
Can a vendor enter when I am not home?
Entry and scheduling depend on the circumstances, applicable notice requirements and the permissions provided. Tell us about animals, alarms or other access concerns when submitting the request.
How do I add a pet or another occupant?
Contact the office before making the change. Approval, screening, documentation, deposits or other lease requirements may apply.
Where do I send formal notice?
Use the delivery method required by your lease. The office and mailing address is 6126 W State St, Suite 607, Boise, ID 83703. Ask the office if you are unsure whether another delivery method is also required.
Can I visit the office?
Yes, by appointment only. Schedule with the office before arriving so someone is available to help you.
Resident contact
Include the address and the details.
Help us route your question correctly by including your full rental address, best callback number and a clear explanation of what you need.
Office and mailing address
6126 W State St, Suite 607
Boise, ID 83703